Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyatmarvels.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
safely packaged led, respect to the store
Very good led, thank you
The parcel arrived less than a 2 weeks. Neatly packed goods. Dancing Girl in a separate package. Gorgeous! Mechanical + LR44 batteries (not included). Beautifully shimmers, not loud music. The gift came out gorgeous! Thank you!
I ordered Was tracked. The box is packed well. Not damaged. The box is good, the music is pleasant to hear.
I really liked the order recommend this store
I liked the casket, in appearance quality, very beautiful
The box is good. I ordered my daughter for the new year.
The packaging is excellent ... I haven't tried it yet but look nice
Exactly like the pictures! Well packed and lovely wrapping. Attention battery not included
absolutely stunning and well made, the music is lovely. beautifully painted. Thankyou so much
Beautiful, fast, neat! I advise!
All O.K. very good!!!
I can not say was already packed as a gift
Very beautiful and high-quality music box, all perfect, the light works from sound on 3 batteries LR44-tablets. also the casket is started by hand-Music and Angel! packed very well, the casket itself in a gift box-you can immediately give! all as in the video, the producer sent quickly-I recommend!!!
Quality 5, delivery week, ordered early to the child on ng, came super fast. Packaging is straight gift, had to be opened for inspection. In general, order will not regret
It's just a magic box! Delicious! And how beautifully packed! As a gift! Just amazing!
The little box is beautiful, the melody is not speaking. It works great, it's exactly as shown. It comes well packaged as you can see in the photos. I highly recommend the store. He's kind enough to answer me several times in doubt
Shipped on time, delivery is standard. Well packed and beautiful. The casket itself is whole and works.
Everything came on time * O * very cool thing, for a gift the most it!
The goods came quickly, only the box was a little wrinkled, but the box was well packed and remained unharmed. Overall satisfied. Photo did not become because. I wanted to check everything Rather and did it on the move) with the store did not communicate because. There was no need) and track code by the way was very convenient to track.
Pure game, workmanship good. Recommend.