Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyatmarvels.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Full tracking, fast delivery, as described
Very good pillow! I now fall asleep within minutes and wake up with no neck or shoulder pain. It gets time to get used to since it's smaller than other pillows.
Very good the pillow. Is as says, firmly. The people speak the size is small, but is essential. The store is excellent, store note.
Good quality. Thanks for the blinker. Good pillow.
Pillow apparently good, will test. Come with a small spot on the back, really have strong smell, my nose, will wash to see if softens.
Absolutely perfect. Same as advertised, good quality
Received the goods, very satisfied, comfortable, high-quality, as a gift the store put a bandage for the eyes, during sleep, thank you, very nice. The order came quickly.
Very comfortable and quality pillow. Memory foam is moderately elastic and soft. Very satisfied me and my neck :)
quality is good, but my second order go ons 2 month
well packed , I will try it and leave another comment . Thank you
Very nice pillow! The store put a small gift. With the seller did not communicate
For weight 49 kg and height 160 is too high and dense. My shoulders are in the air, and tension on my neck. In the pillowcase, the recess under the neck is not so easy to find. Sometimes in the middle of the night I find myself sleeping on the high edge of the pillow on the back of the head. I try to sleep only on my back, for my weight it is too high. Maybe I'll try to cut the part, make it below.
Good store, fast delivery in the EU To Latvia, well packaged, very good quality goods. My recommendations. Good seller, fast shipping to EU Latvia, well packed, excellent product quality. Because of the cutout neck sleep really very comfortable, neck not tired and very comfortable. THE gift set-eye cup and sleep-grass with a pleasant smell, thank you! Pillow recommend.
Great product didn't smell and very comfortable very good store short time Delivery Thank you
Padushka A Class! Everything Is so neatly stitched. Cover removed for washing. A comfortable cutout. A little zheskovata after my. But used to fast. Thank you for the mask. Very cute. Seller recommend
Smaller than the image might give the impression, but still a good size. No smell, soft texture. Bonus: came with a sleeping mask.
Very comfortable pillow for sleeping on the back and on the side, there is no smell, delivery is fast. All as in the description.
at first the pillow was very hard , the store sent me another very soft , thank you alot.
pillow is good. I recommend. thank you for the gift