Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyatmarvels.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The color of champagne, it was expected just! And not as in the photo.
looks small but its a nice one I ll order more
It came quickly, the store wrote all the time.There's no smell. And inside this "spring" is good but tight bends. So any curtains heavy hold. Everything is beautifully neat.
Protection is very good, thank you very much store for fast delivery, order will not regret.
Good quality, puffs and stretched threads are not, all strasses are in place, the quality of metal is excellent
Thank you. You look so beautiful.
They look very nice, I recommend
Delivery from the day of order to St. Petersburg a little less than a month. Very beautiful and quality clip. Thank you, good store! I recommend!
Fully corresponds to the description. The Curtain holds well)
It's great you can give whatever shape you want
Neat, not flimsy, keep good Oh) really liked. Used independently, without a hook supporting on the wall.
Recommend. Super product. Fast shipping.
Excellent) pick-up-Super) quality is excellent! I recommend) thanks to the store!
Looks good. Well holding curtains. Recommend.
In principle, the capture is quite tight, as far as the curtains have not yet tried. The only thing, did not expect that such a short will be, usually similar picks longer. Sent the order quickly, it took 5 weeks. I did not have to communicate with the store.
Very nice and practical buckle curtain. They can wrap in different ways. Recommend this store and its shop!
I really like them.
Very well przytrzymuje curtains. Carefully made. Recommend.
Very good quality I like it
The goods came quickly! usually parcels at best came in 1 month to Russia to Hmao, at worst to three, and here before the deadline! The store is well done, I recommend! packed in two packages, without a bag-puffy, but even despite this without damage. All as in the description and in the photo, bright, high-quality and beautiful. I am happy with the purchase. Store prosperity, seller of luck!
Delivery to Mosk. OBL 3 weeks. pick up beautiful. liked.
Very beautiful, the color is the same, in the base there are pebbles that shine beautifully, keep the curtains well, bend well, but not very easy working wire 16 cm, for me a little short to screw something beautiful)
Very good, without marriage, I recommend. I liked everything, the quality, only the store missent the color. Bought for 161,01 rubles. Happy. Delivery to Moscow three weeks including New Year holidays.
I would recommend it.
Quality is good, tight.
Very accurate j'en am very ravie
super good quality, happy with the order. thanks store