Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyatmarvels.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool, soft. We will add more synthene for elasticity. Thank you very much
Pony is good, I advise, my sister is very pleased, my pony does not smell, everything is neat, under the concept of lightning for filling And so the product corresponds to the description
Very cool)
Thank you. I really liked the toy.
Very soft, large. Quality is super. It is a pity that the delivery did not have time before the new year. But thanks anyway
Cool toy, came for 22 days in Orenburg. Children are happy! Thanks to the store.
A beautiful soft toy. bought as a gift, and did not regret it.
He's cool!
It came quickly, took as a gift on Ng, the girl is happy. the material is good, soft. I recommend.
Order came quickly. All the same as the description.
Just super! Quality) very pleasant to the touch))) Thanks!) delivery is fast! I recommend!)
Many thanks for the cutest unicorn! A good toy, long enough. No flaws. The only negative is long delivery, but it's okay :)
Came the right color, quickly, packed well, very gentle and cute, but regretted the Synthon, painful lean unicorn, I want to buy and finish myself, the good is snake and access, you can easily do it, add photo later
Very cool unicorn came to Bryansk for 3 weeks
The product corresponds to the description completely. Thanks to the store. Size, color, all as indicated in the description!! A worthy toy. The material is good, straight soft and velvety. From below the toy has a zipper, where if desired you can finish the filler, but it is also so well filled, but I added a little more. Thank you!
In Odessa was a month and 10 days. Cute. But the size is not 85 cm, but 75 (from the tip of the horn to the end of the legs). In any case, for this price is excellent!))
This toy was worth waiting so much! It is very soft and pleasant to the touch! thanks, the child is happy
The product corresponds to the description. I advise everyone the store. Very good product!
Walked about 2.5 weeks, the quality is good, nice material, bright Toy, soft, you can remove the contents and wash.
Very cool. It came quickly, thank you
The product is satisfied, the parcel was tracked, it was less than a month. On the toy there is a zipper, very convenient. Asked the store a question after payment of the order, so the answer was not received.
Pleasant to the touch, and I want to squeeze
In the photo, it looks more dense, fillers are not enough ((a little later I will buy a phalofayber and I will stutter the toy. To the rest of the claims there)
Super
Came after about 3 weeks, such as the picture! Enjoyed it. Thank You
Arrived fast in 3 weeks! The material is good, soft! Just a little deflated, with little filling, but still liked and recommend!
The toy is cute and of good quality, but I apparently did not get lucky... A toy with a paw...
Long doubted to take or not. Soft, 85 cm large, really toy pillow, pleasant to the touch. Fast shipping
Very soft and colorful, it is very well sewn, thinner than in the photo, but can be filled
Delivery is bright, the toy is excellent.
Wow it looks exactly like the picture and it came within 10 days. thanks!
it is good I like this