Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of buyatmarvels.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
liked the design. totally cool!
Cool elephant, all as in the description
Excellent quality. Package arrived in good condition. Good work!
Elephant awesome, light and very soft
a nice one. will come in handy
It's perfect love, super fast
reviews show that it's a nice item, and the seller is also awesome
this is a fairly good price for , i dare say. given that the quality is superior, this is really a bargain
Never hesistated to buy online for such an attractive price from a trustworthy seller
Elephant-Super! Soft, cute! Fully corresponds to the description. Delivery month to Mo.
Received after a long time. i expected it to be bigger but it's okay, soft. a little smell but washed off.
overly excited about receiving it!
Delight! store recommend! this is my 4 elephant and it is chic! excellent stuffed, the color is bright, the material is beautiful and pleasant touch and odorless!
Very nice elephant toy, good quality. Thank you very much!
Received item in 14 days. very nice...
Excellent product, came long before schedule, took only 13 days to Lisboa, portugal .. identical images, we are super satisfied
The toy is ideal for children, delivery is very long and so everything is super
Elephant is just super! A little thread sticks out, but it's not critical.
New is amazing! I'm so glad I managed to get it one of the first
Excellent elephant, soft, stuffed not much, cardboard is inserted into the ears, so that the ears do not bend. The color corresponds to the picture. Went with tracking 2 weeks to Moscow. packed in a normal package, there is no smell. The child is happy.
Excellent goods, went to Yekaterinburg in 15 days
Everything Is okay) elephant toy came quickly
Good quality plush toy, exactly as described, recommend this store.
even without a discount elephant toy is still really affordable
The toy is cool, soft and pleasant to the touch. Delivery more than a month. without defects and smell. to buy I advise unequivocally!
Good toy for your money
Well, I like me, it's very soft and light, just adorable
I loved this super nice!
beautiful I live it!! it has one little hole in the nose but its okey I can fix it
The child will be happy | M, and I'm grandfather happy! Soft, cute toy-pillow. No smell, everything is OK!
The toy is very good quality. No smell. Everything is very thought out. Liked the whole family))) everyone wants to hug elephant and lie with him. Even me. (In the photo, the eldest daughter) is comfortable under the head and under the side, when breastfeeding the baby. But it is as in the photo of the store to put it until it is adjusted. For me, it's not very convenient. But I think when it grows up a little, too, will be happy to sleep with him and hug. The parcel was received about a month later in Lithuania. I recommend to buy
Good quality! Looks exactly as on pictures!
Loved super cute, washed in washing machine continued full!! Thank You
Delivery fast, elephant very soft, comfortable to sleep
The elephant was ordered on the 12th and managed to arrive before the new year! Fast delivery, soft pleasant toy, the child is delighted! I strongly advise the store and the store!
Cool elephant. soft and pleasant to the touch. once opened the parcel-the son immediately began to hug the toy.
Pleasant to touch, neatly made, delivery niecały month.
I purchased for my dog to cuddle with and he likes it. Fast shipping.
Soft and soft. It's perfect. Come with stuffing
Pillow super. Soft and gentle.
Elephant Super! Plush)
Soft wonderful elephant, odorless, put in And wrinkled, so it seems that it is not enough
Same k in the photo and xulisimo mencata
I came for a month. I liked everything
elephant is super cute my nephew is gonna love it.
a pity that there is no hole for an adding filler
The goods came within a month, took it in the post office. Corresponds to the description
Beautiful color, moderate softness, size, very good. It is a wonderful product. Thank you very much.
Excellent Toy, very pleasant.
We can buy the personal here at home were delighted with the product quality
Beautiful big gray elephant came for a month smell no good goods very satisfied with the photo attached
Super elephants, soft, pleasing. Recommend
Very beautiful, my son.
The elephant is like in Ikea. only there it is 1200 worth, and I bought for 732.30
As advertised!! Great material and perfect stitching. Recommend
Arrived very soon and the product very good and in perfect condition
Really cute ! Very pleased
Everything is fine, the toy corresponds to the description, there is no smell, very soft
Cool Plush Elephant! I fell in love with him myself)
Cute elephant, polished, however found that would have more filling. Come with little, leaving it soft too.
Elephant came a month to St. Petersburg. I thought it would be faster, but the store long sent the order. Very cool, soft elephant)) the exact size is written on the label. This is rather not a toy, but a toy-pillow, from this and stuffed not very tightly, and sewn a little flat. But it does not spoil it, but rather vice versa even... it is very comfortable to sleep with it) in general cute, incredibly soft and entertaining on all 100% plush